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Privacy Policy
Last Updated: 15 September 2026
At LoopyCards, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how LoopyCards collects, uses, stores, shares and protects personal information when you visit or use www.loopy.cards (“Website”), place an order, contact us, or use our products and services.
By using our Website or purchasing a LoopyCards product or service, you acknowledge that you have read and understood this Privacy Policy.
1. About LoopyCards
LoopyCards provides personalised digital video greetings and related digital products and services.
For the purpose of this Privacy Policy, “LoopyCards”, “we”, “us” and “our” refer to the entity operating the LoopyCards website and services.
Website: www.loopy.cards
Email: info@loopy.cards
2. Information We Collect
We collect only information that is reasonably necessary to operate our Website, process your order and create and deliver your personalised product.
Depending on how you use LoopyCards, we may collect the following categories of information.
A. Information You Provide to Us
When you place an order, we may collect:
Name
Email address
Mobile/WhatsApp number
Billing information
Order details
Names of people appearing in the greeting
Event or occasion details
Dates
Venue details
Personalised messages
Text or other content you provide for inclusion in your video
Photographs or images you upload
Videos or other media you voluntarily provide
Any other information you voluntarily submit while personalising your order
You should provide only information that is necessary for your order and that you are authorised to provide.
B. Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method you use, the payment provider may collect information such as:
Payment method
Transaction details
Payment status
Transaction/reference ID
Relevant billing information
We generally do not receive or store your complete debit-card, credit-card, banking or UPI credentials.
Payment information is processed by the relevant payment service provider according to its own privacy policy and security practices.
C. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate geographic information derived from technical data
Pages visited
Referring website or source
Date and time of visits
Website interaction and usage information
Cookies and similar technologies
This information may be collected by us or by service providers supporting our Website.
3. How We Use Your Information
We use personal information for legitimate and specified purposes connected with operating LoopyCards.
These purposes may include:
To provide our products and services
We use your information to:
Process and fulfil your order
Create your personalised video greeting
Apply the names, messages, photographs and other content you provide
Communicate with you regarding your order
Deliver the completed digital product
Provide customer support
Correct errors or process requested changes
To process payments
We use relevant information to facilitate payment processing, confirm transactions and address payment-related issues.
To operate and improve the Website
We may use technical and usage information to:
Maintain the Website
Diagnose technical problems
Improve Website performance
Understand how visitors use our Website
Improve our products, designs and customer experience
To communicate with you
We may contact you regarding:
Orders
Payment confirmations
Delivery
Changes or corrections
Customer support
Important service-related notices
We may also send promotional communications where permitted by applicable law and where you have provided the necessary consent.
You may opt out of promotional communications at any time.
To prevent fraud and misuse
We may process information to:
Detect fraudulent transactions
Prevent abuse of our services
Protect our Website and systems
Investigate security incidents
Enforce our Terms & Conditions
To comply with law
We may process or disclose information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from government or law-enforcement authorities.
4. Personalised Content You Upload
LoopyCards may allow you to provide photographs, videos, names, messages and other personal content for incorporation into your personalised product.
You remain responsible for the content you provide.
By uploading or submitting such content, you confirm that:
You have the necessary rights, permissions or authority to provide the content to us.
The content does not knowingly violate another person's privacy or intellectual-property rights.
You are not knowingly submitting unlawful, fraudulent, defamatory or otherwise prohibited content.
We use this content primarily to create and deliver the personalised product you have ordered.
We do not claim ownership of the photographs, messages or other personal content you provide.
5. Photographs and Images
Because LoopyCards creates personalised video greetings, photographs may form an important part of our service.
Photographs submitted by you may be accessed and processed by authorised LoopyCards personnel and service providers solely as reasonably necessary to:
Create your personalised product;
Edit or format the submitted material;
Render or produce the final video;
Store the order temporarily;
Deliver the completed product; and
Provide customer support or corrections.
You should not upload photographs or other personal information unless you are comfortable providing them for these purposes and have the necessary permission to do so.
6. Legal Basis for Processing Personal Data
Where applicable under Indian data-protection law, LoopyCards processes personal data on the basis of:
Your consent;
Your request for a product or service;
Processing necessary to provide the product or service you have requested;
Compliance with applicable legal obligations; and
Other lawful grounds permitted under applicable law.
Where consent is required, we will seek it through an appropriate affirmative action and will not rely on pre-ticked consent boxes for such processing.
The DPDP Act requires consent to be free, specific, informed, unconditional and unambiguous, and provides for withdrawal of consent.
7. Withdrawal of Consent
Where we process your personal data on the basis of consent, you may request withdrawal of that consent by contacting us at:
Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
Please note that certain information may continue to be processed where processing is necessary to complete an order, comply with a legal obligation, establish or defend legal claims, prevent fraud, or where otherwise permitted or required by applicable law.
For example, withdrawing consent immediately after placing an order may affect our ability to create or deliver the personalised product.
8. Sharing of Personal Information
We do not sell your personal information.
We may share or provide access to personal information only where reasonably necessary for operating LoopyCards and providing our services.
This may include sharing information with:
Service providers
We may use third-party service providers for:
Website hosting
Ecommerce infrastructure
Payment processing
Email delivery
WhatsApp or communication services
Cloud storage
Video production or rendering
Analytics
Website security
Technical support
Such providers may process personal information on our behalf and should only receive information reasonably necessary for the services they provide.
Legal and regulatory authorities
We may disclose information where required or permitted by applicable law, including in response to valid legal processes, government requests, court orders or law-enforcement requirements.
Business transactions
If LoopyCards is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
9. Third-Party Services
LoopyCards may use third-party platforms and services to operate the Website and fulfil orders.
These may include, depending on the services enabled on the Website:
Hostinger
Payment processors such as Razorpay
Email providers
WhatsApp or Meta services
Analytics providers
Cloud-storage providers
Video-processing or rendering services
These third parties may process information according to their own terms and privacy policies.
We encourage you to review the privacy policies of third-party services when you interact with them.
10. Payment Security
Payments made through the Website may be processed by third-party payment providers.
LoopyCards does not ordinarily store complete credit-card, debit-card, banking or UPI credentials.
Payment providers may independently collect and process payment information in accordance with applicable laws and their own privacy policies.
We do not guarantee the independent security practices of third-party payment providers, although we expect service providers used by LoopyCards to maintain appropriate security measures.
11. Cookies and Similar Technologies
LoopyCards and its service providers may use cookies, pixels, tags and similar technologies to:
Keep the Website functioning;
Remember preferences;
Understand Website usage;
Measure performance;
Improve the user experience; and
Where permitted, support marketing and advertising activities.
You may be able to control cookies through your browser or device settings.
Disabling certain cookies may affect some Website functionality.
12. Marketing Communications
We may send promotional communications about LoopyCards where permitted by applicable law and where we have the appropriate permission or lawful basis.
These communications may include information about:
New designs
New occasions
Offers
Discounts
New products or services
You may unsubscribe from promotional email communications by using the unsubscribe mechanism provided in the communication or by contacting:
Service-related communications, such as order confirmations, payment information, delivery updates and important account or service notices, may still be sent where necessary to fulfil your order or provide the service.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing and delivering your order;
Providing corrections or customer support;
Maintaining transaction and accounting records;
Meeting legal, tax and regulatory requirements;
Resolving disputes;
Preventing fraud and misuse; and
Establishing or defending legal claims.
Personalised photographs and production files
Because photographs and other media may contain personal information, LoopyCards intends to retain such files only for as long as reasonably necessary for production, delivery, corrections and customer support, after which they may be securely deleted, subject to any legal or legitimate business requirement to retain them.
14. Security of Personal Information
We take reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access;
Accidental loss;
Destruction;
Misuse;
Alteration;
Disclosure; and
Other unauthorised processing.
Access to customer information should be limited to persons and service providers who reasonably require it to perform their responsibilities.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, mitigate and provide notifications as required by law.
15. Your Rights
Subject to applicable law and its commencement and implementation, you may have rights relating to your personal data, including the right to:
Obtain information about processing of your personal data;
Request access to personal data held by us;
Request correction of inaccurate or incomplete personal data;
Request erasure of personal data where applicable;
Withdraw consent where processing is based on consent;
Raise a grievance regarding our processing of personal data; and
Exercise other rights available under applicable data-protection law.
To exercise a right or make a privacy-related request, contact:
We may need to verify your identity before acting on certain requests in order to protect your personal information from unauthorised access.
We will respond to valid requests within the time periods prescribed by applicable law.
16. Children's Personal Data
LoopyCards is not intended to be used independently by children.
Our services are intended for adults and persons legally capable of entering into transactions.
Because some LoopyCards products may relate to occasions involving children—for example, birthdays or baby-related events—you may voluntarily provide a child's photograph, name or other information as part of an order.
Where you provide personal information relating to a child, you confirm that you are authorised to provide that information and consent to its processing for the purposes of fulfilling the order.
We will not knowingly use children's personal information for behavioural monitoring, targeted advertising or other purposes prohibited by applicable law.
The DPDP framework contains specific requirements concerning children's data, including verifiable parental consent and restrictions on certain processing.
17. Information About Other People
You may provide information about another person—for example, a family member, friend, bride, groom, child or event recipient.
Before providing another person's personal information or photograph, you should ensure that you have the necessary authority or permission to provide it to LoopyCards for the purposes described in this Privacy Policy.
You should not provide sensitive or unnecessary personal information about another person.
18. International Data Processing
Some of our third-party service providers may process or store personal information on servers located outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and our contractual requirements with relevant service providers.
Applicable Indian law may impose restrictions or requirements concerning transfers of personal data outside India, and we will comply with such requirements as applicable.
19. Data Breaches
If we become aware of a personal-data breach affecting information processed by LoopyCards, we will take reasonable steps to:
Assess and contain the incident;
Take steps to mitigate potential harm;
Investigate the cause;
Implement appropriate corrective measures; and
Notify affected individuals and/or the relevant authority where required by applicable law.
20. Third-Party Websites and Links
Our Website may contain links to third-party websites, applications or services.
LoopyCards is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our products or services;
Changes to technology;
Changes to our data practices;
Changes to applicable laws or regulations; or
Other operational requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
22. Grievance Redressal and Privacy Complaints
If you have any question, concern, complaint or request regarding the collection or processing of your personal information, please contact us first at:
Email: info@loopy.cards
Subject: Privacy Request / Data Protection Complaint
Please include sufficient information for us to identify your request or order.
We will make reasonable efforts to acknowledge and address your complaint within the period required under applicable law.
If a designated grievance officer or Data Protection Officer is required for LoopyCards under applicable law, the relevant details will be published here and kept updated.
23. Contact Us
For questions, privacy requests, data-related complaints or other concerns, contact:
LoopyCards
Website: www.loopy.cards
Email: info@loopy.cards
Contact us on info@loopy.cards
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